2026-10-01
Decagon flags risks as personal AI agents start contacting customer support bots
Decagon (decagon.ai) says that in the past month, personal AI agents such as Meta's Muse, OpenAI's dots, and Instinct have begun booking, buying, canceling, and negotiating for users, including contacting customer support. Decagon claims current support policies, built for human patience limits, may not hold when a persistent agent repeatedly seeks concessions like refunds.
Why it matters
AI-to-AI customer service may need new policy frameworks soon.
Source. Decagon blog